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Spedizioni e resi

1) Date of shipment
The orders are shipped from Manie s.r.l., Mogliano Veneto (TREVISO), Monday to Friday 9:00 – 16:00. Orders placed after midday on Friday and during the weekend will be processed from the following Monday morning.
Orders placed separately will be shipped separately as well.

Shipping time is 1-2 working days.

Delivery times vary from 1 to 2 working days for the main cities in Italy, 2-3 working days for islands and remote locations, 2 to 7 working days in Europe. To have more information about the transit time for your city or country you can send a request via email at info@maniebag.it
2) Tracking the delivery
The purchased goods are shipped throughout Italy via Bartolini Spa express courier and throughout Europe via DPD service. At the time of delivery of the order, the courier will send the customer an email with the tracking number with which to monitor the delivery.

3) Returns
In accordance with the provisions of Legislative Decree no. 206 of 6 September 2005 (with subsequent changes and additions), items that have not been worn can be returned for exchange or redemption within 14 days of delivery.

To request a return authorisation, you must make a request via email at info@maniebag.it   within 14 days of receiving your order.
In the e-mail the codes of the items you intend to return and the reference order number must be specified.

Upon receipt of the return request, Manie srl will evaluate the request and respond with a written confirmation of authorisation by e-mail.
The return of the items must be at the customer’s expense within 14 days of the written approval of the Returns Department to the headquarters of Manie s.r.l. at the address: Via Galileo Galilei 8, 31021 Mogliano Veneto (Treviso).
Refunds will be made, after checking compliance of the product and the return procedure with all the parameters listed therein, within 14 days from the date of arrival of the goods at the headquarters of Manie srl.

For more information on repayment procedures and about the repayment procedure, you can send an email at info@maniebag.it
In the event that the product received is defective or different from the one ordered, Manie srl will take full charge of the return and in the authorisation will provide instructions for defining the collection service with the carrier without any additional expense on the part of the Customer.
All returned items are inspected by Manie srl and must comply with all the parameters listed in the return procedure and must be intact and complete with each accessory such as handbag wraps with handles, any shoulder straps, chains, and charms.

All products are also equipped with an identification card that must under no circumstances be removed or tampered with. Returns will not be accepted that are not in the same the same conditions as they were received.
Manie srl reserves the right to make a charge of 50% of the value of the returned goods in cases where the return does not comply with all the terms and conditions of our returns policy.
Manie srl reserves the right to refuse unauthorised and / or non-compliant returns; any acceptance of such returns will however be subject to a charge of 10% of the value of the returned goods.

Returns shipped from countries other than those to which we deliver will not be accepted.

Products returned from the same order must be sent in one shipment.
4) Failure to Deliver
If it is impossible for the courier to deliver and for the inventory procedure to be opened, Manie srl Customer Service will inform the ordering customer by e-mail. The Customer will be able to respond, and give the appropriate instructions, by the 3rd day following receipt of the notice without any additional cost.
For replies beyond this period or if it is impossible to deliver, Manie srl reserves the right to return the goods to its warehouse and to refund the order subtracting €10 for storage costs.

5) Refunds

Before proceeding with any reimbursement, Manie Srl reserves the right to verify the conformity of the product being returned and the compliance with the return procedure referring to the parameters listed in section 3 Returns. In the case of a positive outcome within 14 days from the date of arrival of the goods at the headquarters of Manie srl  the refund will be processed.

The method of repayment depends on the payment method originally used. For orders paid through a Paypal account, or through Amazon Pay, the refund is made directly to the account used for the purchase.
For orders paid via Credit Card or Bank Transfer, the Customer will be asked for the bank details on which to make the payment.

Manie srl reserves the right to make a charge of 50% of the value of the returned goods in cases where the return does not comply with all the terms and conditions of our returns policy repaying therefore 50% of the value of the goods being returned.
Manie srl reserves the right to refuse unauthorised and / or non-compliant returns; any acceptance of such returns will however be subject to a charge of 10% of the value of the returned goods.

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